1. Service Overview
Fitmealslim provides personalised meal planning services according to the service option selected by the customer. Depending on the booking, the service may include meal schedules, ingredient suggestions, shopping lists and an agreed consultation or home visit.
The delivery method, service scope and appointment arrangements will be stated in the relevant service description or confirmed with the customer before the booking is finalised.
2. Booking and Confirmation
Customers may select a service on www.fitmealslim.com and submit their booking details through the available ordering process.
After receiving a booking request, we will review the submitted information and contact the customer where further details are required. The booking is confirmed when acceptance and the relevant arrangements have been communicated to the customer.
Customers should provide a valid email address and accurate contact details to receive booking updates.
3. Deposit and Payment Arrangements
All prices displayed on the website represent deposits towards the selected service and are not necessarily the full service fee.
The deposit will be credited towards the agreed total service fee. Where a remaining balance applies, the amount and payment deadline will be communicated before the service is confirmed.
Customers should review the service description, deposit amount and applicable payment terms before completing an order.
4. Collection of Service Requirements
After booking confirmation, customers may be asked to provide relevant information, including:
- Food preferences and ingredient exclusions.
- Preferred meal schedule and serving arrangements.
- Budget considerations for food purchases.
- Preferred appointment date and time, where applicable.
- Any other information reasonably required for the selected service.
Customers are responsible for providing accurate and complete information. Any material changes should be communicated promptly, as they may affect the preparation or timing of the service.
5. Service Preparation
Once the required information has been received, we will prepare the agreed meal planning materials in accordance with the selected service description.
The preparation period and expected completion date will be communicated during the booking process or subsequent correspondence.
If additional information is required, preparation may continue after the outstanding details have been received. Any material change to the agreed scope or fee will be communicated before the customer agrees to the change.
6. Service Delivery Methods
The service will be provided according to the selected option:
Personalised meal planning: Meal schedules, ingredient suggestions or shopping lists will be supplied through the agreed communication method.
Appointment-based service: Where a consultation or home visit is included, the appointment details, location and expected duration will be agreed with the customer in advance.
Combined service: Where both planning materials and an appointment are included, each part will be arranged according to the confirmed booking.
The specific deliverables depend on the service purchased. Customers should refer to the relevant service description for the applicable arrangements.
7. Delivery Times and Delays
Expected preparation and appointment dates will be communicated during the booking process. Timing may depend on the completeness of the information provided, appointment availability and the agreed scope of work.
If an unexpected delay affects the agreed schedule, we will notify the customer and discuss an appropriate revised arrangement.
Where a delay or failure to deliver gives rise to statutory rights, the customer’s rights and any applicable remedies will be handled in accordance with relevant law.
8. Customer Review and Follow-up
After receiving the agreed materials or attending the scheduled appointment, customers may contact us with questions concerning the delivered service.
Requests for clarification within the original service scope will be reviewed in accordance with the agreed service description. Requests for substantial additions or changes may require a separate arrangement, with any applicable fee communicated in advance.
Customers should review meal suggestions and ingredient information before purchasing or preparing food, particularly where individual food preferences or ingredient exclusions apply.
9. Rescheduling and Missed Appointments
Customers who need to change an appointment should contact us as early as reasonably possible.
Rescheduling requests will be considered subject to availability and the agreed booking terms. If a customer cannot attend an agreed appointment, the options for rearrangement will be assessed according to the circumstances and applicable law.
If we need to reschedule, we will notify the customer and discuss an alternative appointment or another appropriate remedy.
10. Cancellations and Refunds
Cancellations and refund requests are handled under our Refund Policy, the applicable booking terms and relevant consumer protection laws.
A deposit is credited towards the agreed service fee and is not automatically forfeited upon cancellation. Any permitted deduction must comply with the applicable contractual terms and legal requirements.
Customers may have statutory withdrawal or cancellation rights, including rights applicable to certain distance contracts in the European Union. Where a customer requests that a service begin during a statutory withdrawal period, the relevant legal requirements will be followed.
Where a refund is due, it will be processed within the applicable period and through the appropriate refund method.
11. Customer Contact and Updates
Customers should direct questions about bookings, delivery arrangements or completed services to the contact details below.
When making an enquiry, please include your order reference and the email address used for the booking. This will help us identify the relevant order and respond appropriately.
12. Applicable Law
This policy is intended to operate consistently with applicable Singapore law and mandatory consumer protection requirements in the European countries served.
Nothing in this policy removes or restricts any consumer right that cannot lawfully be excluded or restricted.
13. Contact Information
For enquiries about service delivery, appointment arrangements, order status or cancellations, please contact us using the following details.
- Business Name: Fitmealslim
- Website: www.fitmealslim.com
- Email: craft@fitmealslim.com
- Business Address:
- Telephone:
We aim to communicate service arrangements clearly and keep customers informed of relevant booking updates.