Privacy Policy

1. Introduction

Fitmealslim respects your privacy and is committed to handling personal information in accordance with applicable data protection laws, including Singapore’s Personal Data Protection Act 2012 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR) and relevant European data protection laws.

This Privacy Policy explains how personal information is collected, used, stored, shared and managed when you visit www.fitmealslim.com, submit an enquiry or book our meal planning services.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

  • Contact details: Your name, email address, telephone number and relevant correspondence.
  • Booking information: Your selected service, appointment preferences, order reference and booking history.
  • Meal preferences: Food preferences, ingredient exclusions, dietary requirements and budget information that you choose to provide.
  • Payment records: Deposit amounts, transaction references, payment status and related order records. Full payment card details are not intentionally collected through our website contact forms.
  • Website information: Information such as browser type, access times, device details and cookie identifiers, where collected through applicable website functions and subject to relevant consent requirements.

Please provide only information that is relevant to your enquiry or requested service.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries and provide customer support.
  • To process bookings and administer deposits and any outstanding service fees.
  • To prepare meal planning materials in accordance with the information you provide.
  • To communicate appointment details, service updates and changes to bookings.
  • To maintain business records and address payment, refund or contractual enquiries.
  • To identify misuse, maintain website functionality and address operational issues.
  • To comply with applicable legal, accounting and regulatory obligations.

We will not use personal information for unrelated purposes unless an applicable legal basis permits such use.

4. Legal Basis for Processing

Where the GDPR applies, we process personal information on one or more of the following grounds, as appropriate:

  • Contract: Processing necessary to take steps at your request before entering into a contract or to fulfil an existing agreement.
  • Legal obligations: Processing necessary to meet applicable legal requirements.
  • Legitimate interests: Processing necessary for proportionate business administration, record-keeping and the handling of enquiries, where these interests do not override your rights.
  • Consent: Processing based on your consent where consent is required, including certain optional communications and the use of non-essential cookies.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. Meal Preferences and Dietary Information

You may choose to provide information about food preferences, ingredient exclusions and other requirements relevant to your booking. Please avoid submitting information that is not needed to arrange the requested service.

Some dietary information may reveal sensitive personal information under applicable law. Where such information falls within a specially protected category, it will be handled only where an appropriate legal condition applies.

We use relevant information to prepare the requested meal planning materials and communicate with you about your booking. You may contact us to enquire about the information held in relation to your booking.

6. Deposits and Payment Records

Prices displayed on our website represent deposits towards the selected service and may not constitute the full service fee. We process relevant transaction and booking information to record deposits, reconcile orders, communicate any outstanding balance and administer refunds where applicable.

Payment information may be shared with parties involved in processing payments, maintaining transaction records or meeting applicable legal obligations, to the extent necessary for those purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember selected preferences, understand website usage and, where enabled, measure the effectiveness of optional website features.

Where consent is required, non-essential cookies will be used only after the relevant consent has been obtained. You may manage your preferences through the website’s cookie settings or your browser settings.

Disabling certain cookies may affect some website functions. Further information about individual cookies, their purposes and their retention periods should be provided through the applicable cookie information on our website.

8. Sharing Personal Information

We may disclose relevant personal information to the following categories of recipients where necessary and lawful:

  • Service providers supporting website hosting, order administration and customer communications.
  • Parties involved in payment processing and transaction administration.
  • Professional advisers, auditors and relevant public authorities where disclosure is required or permitted by law.
  • Other recipients where you have requested or authorised the disclosure, or where another applicable legal basis permits it.

We do not authorise recipients to use personal information for purposes unrelated to the services they provide to us, subject to their own legal obligations and applicable contractual arrangements.

9. International Data Transfers

As our business operates from Singapore and serves customers in Europe, personal information may be processed or accessed in more than one country.

Where the GDPR applies, transfers of personal information outside the European Economic Area will be carried out in accordance with applicable transfer requirements, including an adequacy decision or appropriate safeguards where required.

Personal information transferred from Singapore will be handled in accordance with the applicable requirements of the PDPA, including relevant requirements for overseas transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including the administration of bookings, customer enquiries, accounting records and compliance with applicable legal obligations.

Retention periods vary according to the type of information and the reason it is held. When information is no longer required for a legitimate business or legal purpose, it will be deleted or otherwise disposed of in accordance with applicable requirements.

11. Data Protection

We maintain appropriate organisational and administrative measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to personal information is limited according to relevant business needs. Where service providers handle information on our behalf, appropriate arrangements will be maintained in accordance with applicable requirements.

12. Your Privacy Rights

Where applicable law provides these rights, you may request to:

  • Access personal information held about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal information where the relevant legal conditions are met.
  • Restrict or object to certain processing activities.
  • Receive information you have provided in a commonly used, machine-readable format where the right to data portability applies.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

Under Singapore’s PDPA, you may also request access to personal information and information about how it has been used or disclosed, subject to applicable exceptions.

13. Marketing Communications

We may send service-related messages concerning your enquiries, bookings, appointments and transactions.

Optional marketing communications will be sent only where permitted by applicable law. You may opt out of marketing communications by following the instructions provided in the message or contacting us directly. Opting out of marketing will not prevent necessary communications concerning an existing booking.

14. Children’s Privacy

Our website and services are intended for adults making their own bookings. We do not knowingly seek to collect personal information from children without an appropriate legal basis and any required authorisation. If you believe a child has provided personal information in circumstances that require further action, please contact us.

15. Changes to This Policy

We may revise this Privacy Policy when our services, data handling practices or applicable legal requirements change. The latest version will be published on our website with its updated revision date.

Where required by law, we will provide additional notice or obtain consent before introducing material changes to how personal information is processed.

16. Contact Information

For questions about this Privacy Policy, requests concerning personal information or privacy-related complaints, please contact us using the details below.

We will review privacy enquiries and respond in accordance with applicable legal requirements.