FAQs

Welcome to Fitmealslim

1. What services do you provide?

We provide personalised meal planning services, which may include meal schedules, ingredient suggestions, shopping lists and appointment-based assistance, depending on the selected service. Please review the individual service description for details of the included arrangements.

2. How do I book a service?

Choose your preferred service on www.fitmealslim.com and complete the booking process. Please provide accurate contact details and any relevant meal preferences. We will contact you if further information is needed to confirm your booking.

3. Are the prices shown on the website the full service fees?

No. The amounts displayed on the website are deposits towards the selected service and may not represent the full service fee. Any remaining balance and applicable payment arrangements will be communicated before the service is confirmed.

4. How does the service process work?

The usual process involves submitting a booking request, confirming the service arrangements, providing relevant meal preferences, preparing the agreed materials and arranging any included appointment. The exact process depends on the service selected.

5. Do you offer home visits?

Home visits are available only where expressly included in the selected service or agreed during booking. Please check the service description and confirm the appointment location and arrangements before the booking is finalised.

6. What information should I provide?

You may be asked to provide your food preferences, ingredient exclusions, preferred meal schedule and budget considerations. Please provide accurate information relevant to the service and inform us of any important changes before preparation begins.

7. Can I request changes to my meal plan?

You may contact us to discuss changes. Requests within the agreed service scope will be reviewed accordingly. Substantial additions or changes may require a separate arrangement, and any applicable fee will be communicated before you agree to proceed.

8. When will my service be delivered?

The expected preparation period or appointment date will be communicated during the booking process. Timing depends on the selected service, the information provided and appointment availability. If an unexpected delay arises, we will contact you to discuss the next steps.

9. Can I reschedule an appointment?

Yes. Please email us as early as reasonably possible with your order reference and preferred alternative date. Rescheduling is subject to availability and the applicable booking terms.

10. Can I cancel my booking?

You may submit a cancellation request by emailing craft@fitmealslim.com. Your request will be handled in accordance with the applicable booking terms and consumer protection laws, including any statutory withdrawal rights that apply to your purchase.

11. Are deposits refundable?

Refund eligibility depends on the circumstances, the stage of the service and applicable law. A deposit is credited towards the agreed service fee and is not automatically forfeited when a booking is cancelled. Please refer to our Refund Policy for further details.

12. Do European customers have a withdrawal period?

Eligible consumers purchasing services online in the European Union generally have a 14-day withdrawal period from the date the service contract is concluded, subject to applicable exceptions. If you request that the service begin during this period, additional legal requirements may apply. Please consult our Terms and Conditions and Refund Policy.

13. How are refunds processed?

Where a refund is due, it will be processed within the timeframe required by applicable law. Where no specific statutory deadline applies, we aim to process approved refunds within 3–5 working days. The time taken for the funds to appear in your account may depend on the payment provider and financial institution.

14. Do you provide specific dietary or health outcomes?

Our service focuses on meal planning based on the information you provide. Individual results and suitability vary according to personal circumstances, food preferences and how the proposed meals are used. We do not promise a particular body-weight outcome.

15. How is my personal information handled?

Information submitted during a booking or enquiry is handled in accordance with our Privacy Policy and applicable data protection laws. Please provide only information relevant to arranging the requested service.

16. How can I contact customer support?

For questions about bookings, service details, appointments, payments or cancellations, please contact us using the details below.

When contacting us about an existing order, please include your order reference and the email address used for the booking so that we can identify your enquiry.